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Help us accomplish our mission by giving us just 60 seconds of your time


Dear Friend and Client,
Thank you for using our service. We want to know how we are doing in your eyes. Please let us know if you were thrilled, simply satisfied, or disappointed. This information will help us accomplish our mission: To provide our clients with the most outstanding service experience possible!

Directions
After each question please write the number corresponding to the answer that best reflects your opinion, 5 being the best.

1. How satisfied are you with the following aspects of the service experience?
a. On time arrival 1 2 3 4 5
b. Courteous on the jobsite 1 2 3 4 5
c. Quality of cleaning job 1 2 3 4 5
d. Responsiveness to your special requests 1 2 3 4 5
e. Telephone courtesy 1 2 3 4 5
f. Responsiveness of office staff 1 2 3 4 5
g. Schedule availability 1 2 3 4 5
h. Amount of information offered 1 2 3 4 5
i. Overall performance 1 2 3 4 5
j. Our reputation 1 2 3 4 5
k. Our experience 1 2 3 4 5
l. Our guarantee 1 2 3 4 5


2. What did you like MOST about Pro-Care?


3. What did you like LEAST about Pro-Care?


4. After using our service, are you more or less likely to use us again?
Less likely
More likely

5. After using Pro-Care are you more or less likely to refer someone to us?
Less likely
More likely

6. Are you aware of the Pro-Care Referral Program?
Yes
No

Name

Email Address

Additional Comments


7. May we use your testimonial for promotional purposes?
Yes
No



We will read all customer comments. Thank you for helping us accomplish our mission.




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ProCare is a Certified Firm with the IICRC - The Institute of Inspection, Cleaning and Restoration CertificationProCare is a member of the Carpet and Rug InstituteProCare is certified with Wool Safe

Pro Care, Carpet & Rug Cleaners, Nashville, TN
Pro-Care of Nashville now offers Fiber ProTectorPro-Care of Nashville is a member of the American Society of Interior Designers

Service Areas:
Nashville, Brentwood, Franklin, Antioch, Hendersonville, Goodlestville, Gallitin, Bellevue, Hermitage Old Hickory, Spring Hill, Thompson Station, Madison, La Vergne, Mt. Juliet
Contact Info
Phone: 615.221.4100
Fax: 615.467.6691
720 Fesslers Lane
Nashville, TN 37210
info@ProCareOfNashville.com
Hours: Monday-Friday 8:00am-5:00pm

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