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Oriental Rug Cleaning - Nashville Rug Cleaning Plant


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Rug experts agree that in-plant rug cleaning is highly recommended for proper maintenance of Orientals and other loose-laid rugs. They should not be cleaned on location like synthetic, wall-to-wall carpet for many reasons: Pro-Care's rug care staff is trained through the IICRC and the WoolSafe Organization and is well qualified to care for the finest to the most basic rugs from around the world. We will thoroughly and safely clean your rugs in our special, "state of the art" cleaning plant where they will receive our thorough 18-Step Cleaning System to get maximum soil and spot removal. Having your rugs cleaned in our plant allows us to give them special attention and treatment for a more thorough cleaning, controlled drying, and the use of various tools and processes that are not available on location in your home or office.

Failure to perform specialized procedures in a plant may result in permanent damage to the rugs and flooring materials under and around the rug. Incomplete soil removal may occur due to an inability to dust or adequately vacuum both sides of the rug. It is recommended that any rug as well as carpet exposed to heavy traffic, be cleaned at least annually.


Pro-Care is fully bonded, licensed and insured and has been cleaning fine furnishings in the Nashville area for more than 15 years.


Pro-Care's 18 Step Oriental Rug Cleaning Process

# Step 1: Initial Inspection upon Pick-Up or Drop-Off

During our initial inspection we will determine as much as we possibly can about the type of rug, inherent characteristics and conditions that may affect the cleaning. A company representative will come to your home to transport your rugs or you may drop off "Cash and Carry" rugs at our facility and save the handling fee. Our handling fee is based on the number and size of rugs we transport with a minimum of $50.00. We carefully tag the rug at this time to avoid any mix-up while the rug is in Pro-Care's possession.

# Step 2: Pre-Inspection and Photo Documentation

Every rug is thoroughly pre-inspected and photo documented front, back and sides to determine and identify if there are pre-existing conditions. We will carefully document these conditions to help determine the best method of safe yet effective cleaning. You will be contacted by our rug cleaning expert prior to cleaning to discuss your rug's condition. Once we get your authorization to proceed, the cleaning process begins.

# Step 3: Pre-vacuuming

Your rug is carefully pre-vacuumed with a Carpet and Rug Institute (CRI)-approved commercial vacuum to remove surface hair, dander, lint and other insoluble dry soil.

# Step 4: Dusting

Woven rugs, especially hand-knotted wool pile rugs hide substantially more dry soil than wall-to-wall carpet. Studies performed by the Eureka Company found that a 9 x 12 rug could hold as much as 87 pounds of particulate soil. We use a variety of techniques to 'dust' the rug. Gently beating the rug from the backside with a specialized machine allows soils to sift downward and out of the pile. This is the most important step in cleaning any rug, as dry particle soil can cut the rug's delicate fibers and cause premature wear. Your rug is then vacuumed once again to remove fine particles left on the surface.

# Step 5: Color fastness test as appropriate.

One of the worst situations that can occur during rug cleaning is dye migration or bleeding. Since most fine rugs are made of wool or silk which is dyed with acid or plant dyes, dye migration is always a concern. We will perform a prolonged colorfastness test to determine which cleaning method to employ to avoid potential color migration problems while achieving the most effective cleaning results. These methods may range from minimum moisture to complete submersion cleaning.

# Step 6: Pre-spotting

Any potentially difficult spots will be pre-treated with special solutions to increase chances of removal.

# Step 7: Pre-Conditioning

Most area rugs are made with natural fibers. All of the cleaning agents we apply to your rug have been tested by the WoolSafe Organization. Pre-conditioning your rug prior to cleaning allows the soil to be thoroughly dissolved and emulsified prior to the actual cleaning process.

# Step 8: Fringe Pre-treatment

The fringe is also pre-treated with a specialty fringe cleaner for maximum soil removal.

# Step 9: Agitation of Cleaning Agents

To loosen remaining soil, cleaning agents are brush agitated.

# Step 10: Rinse or Flush

Soils will be thoroughly rinsed from your rug with extraction equipment or flushed with a specialized wand in a rug bath designed especially for oriental & various types of area rugs.

# Step 11: Forced Air Drying

After soil removal, the rug will be dried flat on our specialty rug drying platform or hung to dry on our rug tower in a climate controlled environment. Inadequate or incomplete drying or wet cleaning on-location could cause prolonged drying, texture change, cellulosic browning, dye migration, mold growth, dimensional change, and/or dry rot.

# Step 12: Additional Fringe Cleaning or Correction

Some rugs require additional fringe cleaning or correction after the initial cleaning. We never use chlorine bleach which causes degradation and permanent damage to the foundation fiber.

# Step 13: Grooming and Final Vacuuming

When the rug is dry, it is groomed in the direction of the pile with a soft bristle brush made for specialty rugs. A final vacuuming will remove loose fibers and dry soil that may have surfaced during the drying process.

# Step 14: Application of Fiber ProTector

Fiber ProTector helps resist particle soiling as well as water and oil-based stains. This application can enhance the performance of your rug and help keep it clean longer. Fiber ProTector is the only protectant in the world that has been awarded the EnviroSeal Certification by WoolSafe.

# Step 15: Post Inspection

Our cleaning specialist will give the rug a final inspection and release it for pick-up or delivery.
# Step 16: Roll and Secure

We will carefully wrap them with non-stick plastic tape for ease in handling prior to delivery. Or, if they are to be stored, we offer Tyvek® wrap for maximum protection during storage. Tyvek® wrap allows the rug to breathe while protecting it against moisture, dust and insects. For short term storage we offer acid free Kraft paper wrapping.

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Step 17: Customer Pick-up or Pro-Care Delivery

Upon delivery, we will re-lay the rug for you as long as you have secured your breakables and the area is clear of all large furniture.

# Step 18: Rug Underlay or Pad

Not only will rug pads bring comfort and cushion to your rugs, but they'll also add durability to make them last longer. You can even protect your floors underneath with padding that prevents color transfer and staining.

Rug pads create a safer environment by reducing the wrinkles and slippage of your area rug which also makes it easier to vacuum. Each pad is custom cut to fit your rug.


Other specialty services include:
  • Urine decontamination
  • Minor rug repair
  • Blocking or re-stretching
  • Deodorization



Trey Moon
~ Rug Plant Manager ~
Throughout his career, Trey Moon has built a strong knowledge base as a fine fabric and textile cleaning specialist.

Trey began by working in the dry cleaning industry for six years while in high school and college. This laid an excellent foundation for learning about the various fiber types in fine clothing. In 2005, he joined Pro-Care and earned his first Institute of Inspection, Cleaning and Restoration Certification (IICRC). Since then he has worked with virtually every fiber type and soiling condition known in the industry while providing outstanding service experiences to middle Tennesseans.

Meticulous attention to detail made Trey a prime candidate to become Rug Plant Manager at Pro-Care. He was trained in the cleaning of specialty rugs by industry authority Ruth Travis. He also apprenticed under Ms. Travis for more than a year and a half before taking over management responsibilities in Pro-Care’s Rug Plant. As a WoolSafe approved fabric care specialist, Trey uses the most advanced cleaning methods available.

A native of Nashville, Trey holds a Bachelor of Science Degree from Middle Tennessee State University. Along with Trey’s 13 years of experience in Fine Fabric care, he also holds a Master Textile Cleaner title, the highest designation in the professional textile maintenance industry. His seven IICRC certifications include Rug Cleaning; Upholstery and Fabric Cleaning; Carpet Cleaning; Odor Control; Color Repair; Carpet Repair and Reinstallation; Stone, Masonry and Ceramic Tile Cleaning.

How to Care for your Area Rugs

Rotation - To ensure even wear, your rug should be rotated once a year. Depending on the traffic, the rotation may vary from six months to two years.

Vacuuming - Oriental rugs, like most carpeting, should be vacuumed on a regular basis to remove dirt and restore life to the fibers. Be sure not to vacuum the fringe with your beater bar. Use the end of a vacuum hose from a canister vacuum.

Padding - A quality pad used under your rug helps protect it from dirt, wear and slippage.



Spot and Spill Procedures

• Make sure that you safely and immediately clean up spots and spills before they set.

• First, soak up the excess liquid by blotting with a clean absorbent material. Do not brush or rub the stain.

• Then spot clean with a mild detergent-white vinegar-water solution. Do not over wet.

• Rinse area thoroughly with a mixture of 6 parts water to one part white distilled vinegar. Avoid wetting the rug's backing.

• Blot dry until most of the moisture has been absorbed.

• Allow to air dry. A fan or cool hair dryer can be used to hasten the drying process.

• For stains that do not come out using these methods, ask our cleaning specialists

Pro-Care's Cash and Carry Program

You may drop off "Cash and Carry" rugs to our facility and save the handling fee. Our handling fee is based on the number and size of rugs we transport with a minimum of $50.00. However, all rugs MUST be carried in and out by the client as our administrative staff CAN NOT help you lift or carry them for you. You may also call ahead to arrange for our Cleaning Technicians to be available to help you lift or carry your items into our facility. After-hour and Saturday drop-off and pickup may also be arranged. Please call in advance to schedule.

All rugs on a "Will Call" or "Cash and Carry" basis must be picked up within 30 days.

ALL rugs left over 30 days will be charged $1.00 per day storage fee, per item and any discounts given at the time of the service will be lost.

Any rugs left over one year will be disposed of as the customer's expense.


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ProCare is a Certified Firm with the IICRC - The Institute of Inspection, Cleaning and Restoration CertificationProCare is a member of the Carpet and Rug InstituteProCare is certified with Wool Safe

Pro Care, Carpet & Rug Cleaners, Nashville, TN
Pro-Care of Nashville now offers Fiber ProTectorPro-Care of Nashville is a member of the American Society of Interior Designers

Service Areas:
Nashville, Brentwood, Franklin, Antioch, Hendersonville, Goodlestville, Gallitin, Bellevue, Hermitage Old Hickory, Spring Hill, Thompson Station, Madison, La Vergne, Mt. Juliet
Contact Info
Phone: 615.221.4100
Fax: 615.467.6691
720 Fesslers Lane
Nashville, TN 37210
info@ProCareOfNashville.com
Hours: Monday-Friday 8:00am-5:00pm

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