Frequently Asked Questions
Those black lines are called filtration soiling. If you’ve got light-colored carpet, you’ve probably seen these show up over time. They happen because air tries to move through the small gaps between the carpet and the baseboards or under closed doors. As the air moves through, it leaves behind tiny dirt particles. These particles build up slowly, which is why they sneak up on you. While these stains can be tough to clean, we can often improve them with special products, time, and effort. To keep them from coming back, regularly vacuum and wipe down the carpet edges. Just be careful around the tack strip — those can be sharp!
At Pro-Care, we only use top-of-the-line, safe cleaning products. You can trust that everything we use is family and pet-friendly, designed to clean thoroughly without leaving harmful residues.
Absolutely! We offer a 100% money-back guarantee. If you’re not thrilled with the service, we’ll come back at no extra cost to make it right. Still not happy? We’ll refund up to $1000. Our goal is to give you the best service experience you've ever had.
Yes, we’re fully insured to give you peace of mind while we’re working in your home.
Pro-Care follows manufacturer recommendations, and most of the time we use truck-mounted hot water extraction (also known as steam cleaning). It’s the most effective method for deep cleaning and is highly recommended by most carpet manufacturers.
Typically, carpets are dry to the touch in 6 to 12 hours. Things like weather, airflow, and room temperature can speed this up or slow it down a bit, but your carpet won’t stay wet for long.
Nope, that’s actually a myth! The longer you wait, the more soil builds up, which can wear down your carpet’s fibers and shorten its lifespan. Regular cleaning — at least once a year — keeps your carpet looking great and extends its life, especially in high-traffic areas.
Most of the time, steam cleaning (hot water extraction) is the way to go, and it’s recommended by major carpet manufacturers. It gets deeper into the fibers to pull out more dirt and stains. That said, if dry cleaning is better for your situation, we’ve got you covered — we can do that too.
No, our equipment is powerful enough to clean deep into the carpet fibers without soaking the backing. Your carpet will be thoroughly cleaned, but just damp to the touch — not soggy.
Pet odors can be tricky because the problem often runs deeper than just the carpet. The urine can soak into the padding and even the subfloor, which can lead to lingering odors and bacteria growth. Pro-Care offers different levels of treatment depending on the severity. In some cases, cleaning the carpet’s surface is enough; in others, we may need to treat the layers beneath. Worst case, you may need to replace the padding, but we’ll help you find the best solution.
In the early '90s, industry leaders came together to create a set of cleaning standards known as CRI standards. These standards are designed to ensure a high level of cleaning and care for carpets. Pro-Care follows these guidelines, including pre-vacuuming, spot treatment, hot water extraction, and quick drying. Our 12-step cleaning process even goes above and beyond these standards with added attention to detail, like using our exclusive “Quick-Dry” system to cut down drying time.
For answers to additional questions you may have, we encourage you to visit The Carpet and Rug Institue website at www.carpet-rug.org.